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CANCELLATION POLICY
Last updated: 5 September 2026
This Cancellation Policy explains how customers may cancel eligible orders placed through zelvanoq.com.
Nothing in this policy limits your statutory consumer rights.
1. CANCELLING BEFORE DISPATCH
You may request cancellation of an order before it has been dispatched.
Contact support@zelvanoq.com as soon as possible.
Please include:
- Your full name
- Order number
- Email address used for the order
- A clear statement that you wish to cancel
We will try to stop the order before dispatch.
2. ORDERS ALREADY DISPATCHED
If your order has already been dispatched, we may no longer be able to stop the shipment.
However, you may still have statutory cancellation rights and rights under our 30-day Refund & Returns Policy after delivery.
3. UK STATUTORY RIGHT TO CANCEL
For most eligible products purchased online, UK consumers may cancel their contract without giving a reason.
The cancellation period normally ends 14 days after the day on which you receive the goods.
You must communicate your decision to cancel before the applicable cancellation period expires.
4. ORDERS CONTAINING MULTIPLE GOODS
Where several goods from the same order are delivered separately, the applicable statutory cancellation period may run from receipt of the final item where required by law.
5. HOW TO CANCEL
You may cancel an eligible order by sending a clear statement to:
Your message should include enough information for us to identify your order.
You do not need to give a reason for exercising an applicable statutory cancellation right.
6. RETURNING GOODS AFTER CANCELLATION
After notifying us that you wish to cancel an eligible purchase, you normally have a further 14 days to return the goods.
Zelvanoq will provide a prepaid return label for eligible returns.
Please follow the return instructions provided.
7. HANDLING THE GOODS
You may inspect and handle goods in the same way you reasonably would in a physical shop.
Where permitted by law, we may reduce a refund to reflect a reduction in value caused by handling beyond what was reasonably necessary to establish the nature, characteristics and functioning of the goods.
8. REFUNDS FOLLOWING CANCELLATION
Where you validly exercise a statutory cancellation right, we will refund eligible payments in accordance with applicable UK law.
This normally includes the product price and the cost of our least expensive standard outbound delivery method where applicable.
If you selected a more expensive delivery option, the additional premium delivery cost does not have to be refunded.
9. REFUND TIMING
We aim to issue approved refunds within 10 business days after the returned goods are received and approved.
Where statutory cancellation rights apply, the refund will always be processed within the maximum period required by law.
Where permitted, we may wait until:
- We receive the goods back; or
- You provide appropriate evidence that you have sent them back
whichever occurs first.
10. RETURN SHIPPING COSTS
Zelvanoq provides a prepaid return label for eligible returns.
Customers are not charged return shipping when using the prepaid label provided by us.
11. FAULTY OR MISDESCRIBED GOODS
Cancellation rights for change of mind are separate from your rights where goods are faulty, damaged, incorrect or not as described.
Nothing in this policy limits those statutory rights.
12. NON-RETURNABLE PRODUCTS
Zelvanoq currently has no general category of products excluded from our voluntary 30-day return policy.
Where a mandatory legal exception applies to a particular transaction, that exception may still apply.
13. SALE AND PROMOTIONAL PRODUCTS
Products purchased at a sale or promotional price retain applicable statutory consumer rights.
They are not automatically excluded from our voluntary return policy.
14. OPTIONAL CANCELLATION FORM
You may cancel by email without using a special form.
If you prefer, you may send the following information:
To: Zelvanoq
Email: support@zelvanoq.com
I hereby give notice that I wish to cancel my contract for the following goods:
Order number:
Product(s):
Ordered on / received on:
Customer name:
Customer address:
Date:
Using this form is optional.
15. CONTACT US
Zelvanoq
Operated by Sardar Farzan Nadeem
38 Pelsall Road
Walsall
WS8 7JE
United Kingdom
Email: support@zelvanoq.com
Phone: +44 7383 380282
Website: zelvanoq.com