Refund policy

Last updated: 5 September 2026

At Zelvanoq, we aim to make returns clear and straightforward.

This policy applies to purchases made through zelvanoq.com.

Nothing in this policy limits your statutory rights under applicable UK consumer law.

1. 30-DAY VOLUNTARY RETURN PERIOD

Zelvanoq offers a voluntary 30-day return period beginning on the date your order is delivered.

To request a voluntary return, contact us within 30 calendar days after delivery.

2. UK STATUTORY CANCELLATION RIGHT

For most eligible products purchased online, UK consumers have the right to cancel without giving a reason.

You should notify us within 14 days after receiving the goods.

After notifying us of cancellation, you normally have another 14 days to return the goods.

This statutory right is separate from our voluntary 30-day return policy.

3. RETURN ELIGIBILITY

For voluntary change-of-mind returns, products should normally be:

  1. In substantially the same condition in which they were received
  2. Returned with supplied accessories, parts and components
  3. Returned with original packaging where reasonably possible

Customers may reasonably inspect goods before deciding whether to keep them.

4. HOW TO REQUEST A RETURN

To request a return:

  1. Email support@zelvanoq.com
  2. Include your order number
  3. Identify the product you wish to return
  4. State whether the return is for change of mind, an exchange or a product problem
  5. Include photographs or videos where the product is damaged, faulty or incorrect

We will provide the appropriate return instructions.

5. FREE RETURN SHIPPING

Zelvanoq provides a prepaid return label for eligible returns under this policy.

Customers are not charged a return shipping fee when they use the prepaid return label supplied by us.

Please follow the return instructions provided by our support team.

6. RETURN METHOD

Eligible returns are made by post using the prepaid return label provided by Zelvanoq.

Please contact us before returning an item so we can provide the correct label and return instructions.

7. CONDITION AND HANDLING OF GOODS

For statutory cancellations, you may inspect and handle goods in the same way you reasonably would in a physical shop.

Where permitted by law, we may make an appropriate deduction if the value of the goods has been reduced because they were handled beyond what was reasonably necessary to establish their nature, characteristics and functioning.

8. REFUNDS

Approved refunds will normally be issued to the original payment method.

We aim to issue an approved refund within 10 business days after the returned item is received and approved.

Where statutory cancellation rights apply, we will always process the refund within the maximum period required by applicable UK law.

Your bank or payment provider may require additional time for funds to appear in your account after the refund has been issued.

9. ORIGINAL DELIVERY CHARGES

Where you validly cancel an entire eligible order under statutory cancellation rights, we will refund the cost of our least expensive standard outbound delivery option where required by law.

If you selected a more expensive premium delivery option, the additional premium amount does not have to be refunded.

10. FAULTY, DAMAGED, INCORRECT OR MISDESCRIBED GOODS

If an item arrives faulty, damaged, incorrect or not as described, contact support@zelvanoq.com as soon as reasonably possible.

Please provide:

  1. Your order number
  2. Product name
  3. Description of the problem
  4. Photographs or videos where helpful

We will review the issue and provide an appropriate remedy where required.

Your statutory rights concerning faulty or non-conforming goods are not limited to our 30-day voluntary return period.

11. EXCHANGES

We may offer exchanges for eligible products within the 30-day return period, subject to availability.

If the requested replacement is unavailable, we may offer an appropriate refund instead.

12. NON-RETURNABLE PRODUCTS

Zelvanoq currently has no general category of products excluded from our voluntary return policy.

However, nothing in this policy prevents any legal exception from applying where required by law.

Faulty or misdescribed goods remain subject to your statutory rights.

13. SALE AND PROMOTIONAL PRODUCTS

Sale and promotional products are not automatically excluded from our return policy.

Purchasing a product at a discounted price does not remove statutory consumer rights.

14. LATE OR MISSING REFUNDS

If we have confirmed that a refund has been issued but you have not received it:

  1. Check the original payment account
  2. Contact your bank or payment provider if appropriate
  3. Allow for the provider's normal processing time

If the expected period has passed, contact support@zelvanoq.com.

15. RETURN ADDRESS

Please do not send goods to our public business address unless we specifically instruct you to do so.

After your return request is approved, we will provide the appropriate prepaid return label and return instructions.

16. CONTACT US

Zelvanoq
Operated by Sardar Farzan Nadeem

38 Pelsall Road
Walsall
WS8 7JE
United Kingdom

Email: support@zelvanoq.com
Phone: +44 7383 380282
Website: zelvanoq.com