Refund policy

Last updated: 5 October 2026

This policy applies to purchases from zelvanoq.com.

Our voluntary return offer is additional to statutory cancellation rights and rights concerning faulty or misdescribed goods.

1. 30-day return-request period

You may request a voluntary change-of-mind return within 30 calendar days after delivery.

Email support@zelvanoq.com before that period expires.

After notifying us, send the goods back within 14 calendar days, following the instructions and using the prepaid label supplied.

If a delay in providing our label or instructions prevents you from meeting the deadline, contact us. We will not treat a delay caused by us as a late return.

2. Voluntary return conditions

Products should:

Remain in substantially the condition received.
Include supplied accessories, parts and components.
Include original packaging where reasonably possible.
Not have been used beyond reasonable inspection or damaged through misuse.

These conditions do not override statutory cancellation rights or rights concerning faulty goods.

3. Statutory cancellation rights

For most eligible online purchases, you may notify us of cancellation within 14 calendar days after the day you receive the goods, without giving a reason.

You then have a further 14 calendar days after notifying us to send the goods back.

Where items from one order arrive separately, the statutory period may run from receipt of the final item, as provided by law.

See our Cancellation Policy for details.

4. Requesting a return

Email support@zelvanoq.com with:

Your order number.
The product you wish to return.
Whether you want a refund or exchange.
Details of any product problem.

You do not need to provide a reason when exercising an applicable statutory cancellation right.

Photographs can help resolve faults or damage. Evidence requests will be proportionate and will not remove statutory rights.

5. Free prepaid return labels

We supply a free prepaid return label for eligible returns, including eligible change-of-mind returns and returns of faulty or incorrect goods.

There is no return shipping charge when you use our label.

If you choose another shipping service without agreeing it with us, reimbursement of that service’s cost is not guaranteed. This does not affect costs we must cover by law.

6. Return address

The correct return address is supplied with your prepaid label and return instructions.

Do not send goods to our business correspondence address unless our instructions specifically identify it as the return destination.

Keep proof of posting until the return is resolved.

7. Product exclusions

There are currently no product-category exclusions from our voluntary 30-day return offer, subject to the conditions above.

Sale and promotional products are included.

Any exception to statutory cancellation rights does not automatically exclude the product from our separate voluntary return offer.

8. Refund timing

For valid statutory cancellations, we refund eligible payments without unnecessary delay and within the applicable legal deadline.

Where we have not offered to collect the goods, this is no later than 14 calendar days after we receive them back or, if earlier, receive evidence that you have sent them back.

Where no goods need returning, or another statutory deadline applies, we follow that deadline.

For an eligible voluntary return, we issue the refund within 14 calendar days of receiving the goods.

We will tell you promptly if there is an eligibility problem. We do not add an undefined approval period to these deadlines.

9. Refund method and charges

Refunds are issued to the original payment method unless you expressly agree otherwise.

We charge no refund administration or restocking fee.

Where legally permitted, a deduction may reflect loss in value caused by handling beyond reasonable inspection. We will explain its basis and amount.

Your bank or payment provider may take additional time to display the refund after we issue it.

10. Original delivery costs

When you validly cancel an entire eligible order under statutory cancellation rights, we refund the cost of the least expensive standard delivery option offered.

Additional amounts paid for premium delivery are not refundable under that rule.

For voluntary change-of-mind returns outside statutory cancellation rights, the original delivery charge is not refunded unless we agree otherwise.

Delivery costs for faulty or misdescribed goods are handled according to your statutory rights.

11. Faulty, damaged or incorrect goods

Contact support@zelvanoq.com if a product is faulty, damaged, incorrect, not as described or otherwise fails to meet applicable legal requirements.

We provide the appropriate statutory remedy, which may include refund, repair or replacement depending on the circumstances.

These rights are not limited to our voluntary 30-day return period.

12. Exchanges

Exchanges may be requested within the voluntary return period and depend on replacement availability.

Any price difference is explained and agreed before completion.

If a suitable replacement is unavailable, we will discuss an eligible refund instead.

13. Missing refunds

If a confirmed refund has not appeared, check the original payment account and contact your payment provider.

If its expected processing period has passed, contact us for assistance.

14. Contact

Zelvanoq
Operated by Sardar Farzan Nadeem

38 Pelsall Road
Walsall
WS8 7JE
United Kingdom

Email: support@zelvanoq.com
Website: zelvanoq.com