Terms of service

Last updated: 5 September 2026

Welcome to Zelvanoq.

These Terms of Service apply to your use of zelvanoq.com and purchases made through our online store.

The terms “we”, “us” and “our” refer to Zelvanoq, operated by Sardar Farzan Nadeem as an individual business owner.

Nothing in these Terms excludes, restricts or affects statutory consumer rights that cannot lawfully be excluded or restricted.

1. ACCESS AND ACCOUNT

You may browse and use our website subject to these Terms.

When creating an account or placing an order, you agree to provide accurate, complete and current information.

You are responsible for maintaining the confidentiality of your account credentials and taking reasonable steps to prevent unauthorised access.

2. OUR PRODUCTS

We make reasonable efforts to ensure product descriptions, specifications, measurements, photographs and other information displayed on our website are accurate.

Product colours and appearance may vary slightly depending on photography, lighting, screen settings or device differences.

Nothing in these Terms affects your statutory rights where goods are faulty, not as described, not fit for purpose or otherwise fail to meet applicable legal requirements.

3. ORDERS

When you submit an order through our website, you are making an offer to purchase the products included in that order.

An automated order acknowledgement confirms that we have received your order. It does not necessarily mean we have accepted it.

Your order is accepted when we confirm acceptance or dispatch, depending on the order-processing system used for your purchase.

We may refuse or cancel an order where there is a legitimate reason, including:

  1. Product unavailability
  2. Payment failure or inability to authorise payment
  3. An obvious pricing or product-information error
  4. Suspected fraud or unlawful activity
  5. A delivery restriction preventing fulfilment

If payment has already been taken for an order we cannot accept, we will issue an appropriate refund.

4. PRICES AND PAYMENT

Prices displayed on our website are shown in British pounds sterling (GBP) unless otherwise stated.

Applicable delivery charges will be shown before you complete checkout.

You agree to provide accurate and authorised payment information.

5. ORDER CONFIRMATION

After placing an order, you will normally receive an order confirmation electronically, usually by email.

The confirmation may contain your order number, items ordered, price, delivery address and other relevant information.

Please check your confirmation carefully and contact support@zelvanoq.com as soon as possible if you notice an error.

6. SHIPPING AND DELIVERY

Orders are generally processed within 1–2 business days.

Business days normally exclude weekends and UK public holidays.

Estimated delivery is 3–5 business days after dispatch.

Our standard delivery charges are:

  1. Orders up to £45: £4.99
  2. Orders over £45: Free standard shipping

Further information is available in our Shipping Policy.

7. DELIVERY RESPONSIBILITY

Zelvanoq remains responsible for goods until they are delivered to you or another person you have identified to receive them, subject to applicable law.

Different rules may apply where you independently arrange a carrier that was not offered by us.

8. CANCELLATIONS, RETURNS AND REFUNDS

Zelvanoq offers a voluntary 30-day return period, subject to our Refund & Returns Policy.

For most eligible goods purchased online, UK consumers may notify us of cancellation within 14 days after receiving the goods.

After notifying us, you normally have a further 14 days to return the goods.

Our voluntary 30-day return policy does not limit statutory consumer rights.

9. FAULTY OR MISDESCRIBED GOODS

If goods are faulty, damaged, incorrect, not as described or otherwise fail to meet applicable legal requirements, you may have statutory remedies.

Nothing in these Terms limits those rights.

10. INTELLECTUAL PROPERTY

Unless otherwise stated, original content on zelvanoq.com, including branding, text, graphics and website materials, is owned by or licensed to Zelvanoq.

You must not reproduce, distribute, modify or commercially exploit protected content without permission except where permitted by law.

11. THIRD-PARTY SERVICES

Our website may use third-party services including Shopify, payment processors, delivery providers and other service providers.

Some third-party services may be subject to their own terms and privacy policies.

12. THIRD-PARTY LINKS

Our website may contain links to websites operated by third parties.

We do not control and are not responsible for third-party website content, availability, security or privacy practices.

13. SHOPIFY

Our online store is powered by Shopify.

Shopify provides technology supporting our website, checkout and related ecommerce services.

14. PRIVACY

Our collection and use of personal information is explained in our Privacy Policy.

15. REVIEWS AND FEEDBACK

If you submit a review, comment, suggestion or other content, you confirm that:

  1. You have the right to submit it
  2. It is not unlawful or misleading
  3. It does not infringe another person's rights
  4. It does not contain malicious software or harmful material

We may moderate or remove content where reasonably necessary.

16. ERRORS AND INACCURACIES

Our website may occasionally contain typographical errors, inaccurate information or omissions.

We may correct genuine errors and update information where appropriate.

If a material error affects an order already placed, we will contact you where reasonably necessary.

17. PROHIBITED USES

You must not use our website:

  1. For unlawful or fraudulent purposes
  2. To breach applicable laws or regulations
  3. To infringe intellectual property rights
  4. To introduce malicious software or harmful code
  5. To interfere with website security or functionality
  6. To impersonate another person
  7. To unlawfully collect or misuse personal information

18. SUSPENSION OR TERMINATION

We may restrict or suspend access where reasonably necessary to protect our customers, website, business or legal rights.

This may include suspected fraud, security threats, unlawful activity or serious breaches of these Terms.

19. CONSUMER RIGHTS

Nothing in these Terms limits statutory rights that cannot lawfully be excluded.

Goods supplied to UK consumers must meet applicable legal standards.

20. LIABILITY

Nothing in these Terms excludes or restricts liability where doing so would be unlawful.

Nothing excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation or any liability that cannot legally be excluded.

Your statutory consumer rights remain unaffected.

21. EVENTS OUTSIDE OUR REASONABLE CONTROL

We may experience delays or disruption caused by circumstances genuinely outside our reasonable control, including severe weather, carrier disruption, transport problems, public emergencies or widespread technical failures.

Where appropriate, we will take reasonable steps to minimise disruption.

22. SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

23. GOVERNING LAW AND JURISDICTION

These Terms are governed by the laws of England and Wales.

Consumers living elsewhere in the United Kingdom retain any mandatory protections and rights available to them under applicable law.

24. CHANGES TO THESE TERMS

We may update these Terms from time to time to reflect changes to our business, services or legal requirements.

The latest version will be published on this page.

25. CONTACT US

Zelvanoq
Operated by Sardar Farzan Nadeem

38 Pelsall Road
Walsall
WS8 7JE
United Kingdom

Email: support@zelvanoq.com
Phone: +44 7383 380282
Website: zelvanoq.com