Privacy policy

Last updated: 5 October 2026

This Privacy Policy explains how Zelvanoq collects, uses, stores and shares personal information when you visit zelvanoq.com, purchase products, contact us or otherwise use our services.

1. Who we are

Zelvanoq is operated by Sardar Farzan Nadeem, trading as Zelvanoq, as an individual business owner.

Sardar Farzan Nadeem is the data controller responsible for the personal information described in this policy.

Business correspondence address:
38 Pelsall Road
Walsall
WS8 7JE
United Kingdom

Email: support@zelvanoq.com
Phone: +44 7383 380282
Website: zelvanoq.com

2. Personal information we collect

Depending on your interaction with us, we collect:

  • Your name, email address and telephone number.

  • Billing and delivery addresses.

  • Order details, products purchased and transaction information.

  • Payment status, transaction references and limited payment-method information.

  • Account information where you create an account.

  • Messages, enquiries and correspondence with customer support.

  • Information relating to cancellations, returns, exchanges and refunds.

  • IP address, browser type, device information and website activity.

  • Marketing preferences and cookie choices.

Please do not send full payment-card numbers, card security codes or passwords by email or through our contact form.

3. How we collect information

We collect information directly from you when you place an order, create an account, contact us or subscribe to communications.

We receive information from Shopify, Shopify Payments and service providers involved in processing payments and delivering orders.

Technical information is collected through website technologies, including cookies, subject to applicable consent requirements.

4. How we use information

We use personal information to:

  • Process purchases and arrange delivery.

  • Confirm and administer payments.

  • Send order, dispatch and delivery communications.

  • Handle enquiries, complaints, cancellations, returns, exchanges and refunds.

  • Maintain customer accounts where applicable.

  • Protect customers and our business against fraud and misuse.

  • Operate, secure and improve our website.

  • Maintain business and transaction records.

  • Meet legal, accounting and tax obligations.

  • Establish, exercise or defend legal claims.

  • Send marketing communications where permitted.

  • Measure website activity where relevant technologies are enabled and their use is lawful.

5. Legal bases for processing

We rely on the following legal bases where applicable:

Contract: Processing necessary to fulfil your purchase or respond to a request before you purchase.

Legal obligation: Processing necessary to meet legal, accounting, tax or regulatory requirements.

Legitimate interests: Proportionate processing for customer support, business administration, fraud prevention and website security, where our interests do not override your rights.

Consent: Processing requiring your permission, including relevant optional cookies and certain marketing communications.

You can withdraw consent at any time. Withdrawal does not affect processing that was lawful before withdrawal.

If you do not provide information necessary for payment, delivery or order administration, we may be unable to complete your purchase.

6. Shopify and Shopify Payments

Our store is hosted on Shopify. Payments are processed through Shopify Payments and its payment-processing partners.

Payment providers process payment credentials to authorise transactions, prevent fraud and meet their legal obligations.

We receive the transaction information needed to administer your purchase, including payment status, transaction references and limited payment-method information.

Shopify and its payment-processing partners may also process information for their own purposes under their privacy policies.

Further information is available through Shopify’s privacy information at:

https://www.shopify.com/legal/privacy

7. Fraud screening and automated tools

Shopify Payments uses automated security and fraud-screening tools. These tools can assess transaction information and may affect whether a payment is authorised.

If a payment or order is affected by screening, contact support@zelvanoq.com for assistance and clarification about the available next steps.

Payment-provider decisions may also be subject to the provider’s procedures.

8. Sharing information

Where necessary, we share information with:

  • Shopify and Shopify Payments.

  • Payment-processing partners.

  • Couriers, delivery companies and fulfilment providers.

  • Providers supporting website operation, security and customer service.

  • Providers supporting permitted communications or analytics, where those services are used.

  • Professional advisers.

  • Authorities, regulators, courts or law-enforcement bodies where disclosure is required or otherwise lawful.

Information shared is relevant to the service or obligation involved.

9. Marketing communications

Where permitted, we send marketing communications to customers who subscribe or otherwise qualify to receive them under applicable law.

You can unsubscribe using the link in a marketing email or by contacting support@zelvanoq.com.

Unsubscribing does not stop necessary communications about orders, payments, deliveries, returns or customer enquiries.

10. Cookies

Our website uses cookies and similar technologies as described in our Cookie Policy.

Our cookie banner allows you to make choices about relevant optional technologies.

Where consent is legally required, those technologies are used only after consent has been given.

You can use the available website cookie controls to change your choices. Contact us if you need assistance.

11. Retention

We retain personal information only for as long as needed for its purpose.

Retention periods depend on:

  • Whether an order, return, enquiry or complaint remains unresolved.

  • Applicable legal, accounting and tax recordkeeping requirements.

  • Whether a customer account remains active.

  • Relevant legal claim periods.

  • Security and fraud-prevention needs.

  • Whether consent has been withdrawn.

Information is deleted or anonymised when no longer required, subject to lawful retention obligations.

Contact us if you would like information about the retention of a particular category of data.

12. International transfers

Shopify and other service providers may process information outside the United Kingdom.

Where required by UK data protection law, transfers are supported by an applicable adequacy arrangement or other lawful safeguards, such as approved contractual arrangements.

You can contact us for information about relevant safeguards.

13. Your rights

Depending on the circumstances, you may have rights to:

  • Access your personal information.

  • Correct inaccurate information.

  • Request deletion.

  • Restrict processing.

  • Object to processing.

  • Receive eligible information in a portable format.

  • Withdraw consent.

  • Object to direct marketing at any time.

Contact support@zelvanoq.com to make a request.

We may ask for information necessary to verify your identity. We respond within applicable legal time limits. Certain rights are subject to legal exceptions.

14. Security

We take reasonable technical and organisational measures to protect personal information.

No internet transmission or electronic storage system can be guaranteed completely secure.

15. Children

Our website is intended for general retail shopping and is not directed specifically at children.

If you believe a child has supplied personal information in circumstances requiring parental consent, please contact us so we can investigate and take appropriate action.

16. Third-party websites

Links to third-party websites are provided where relevant.

Those websites have their own privacy practices. This policy does not govern their independent processing.

17. Complaints

Please contact support@zelvanoq.com with any privacy concern.

You also have the right to complain to the UK Information Commissioner’s Office. Information is available at:

https://ico.org.uk

You do not have to contact us before approaching the ICO.

18. Changes

We update this policy when our services, processing activities or legal obligations change.

The latest version and revision date appear on this page. Additional notice is provided where legally required.