Privacy policy

Last updated: 5 September 2026

This Privacy Policy explains how Zelvanoq collects, uses, stores and shares personal information when you visit zelvanoq.com, place an order, contact us, subscribe to communications or otherwise interact with our services.

Zelvanoq is operated by Sardar Farzan Nadeem as an individual business owner.

For the purposes of applicable UK data protection law, Sardar Farzan Nadeem, trading as Zelvanoq, is the data controller for the personal information described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our website and services, we may collect:

  1. Your name
  2. Billing address
  3. Delivery address
  4. Email address
  5. Telephone number
  6. Order and transaction information
  7. Payment confirmation and payment-related information
  8. Account information, where applicable
  9. Communications with customer support
  10. Returns, refunds and exchange information
  11. IP address
  12. Browser and device information
  13. Website usage information
  14. Marketing preferences
  15. Cookie and similar technology information

Payment information may be processed directly by Shopify or third-party payment providers. Zelvanoq does not necessarily receive or store your complete payment-card details.

2. HOW WE COLLECT YOUR INFORMATION

We may collect personal information:

  1. Directly from you when you place an order
  2. When you create or use an account
  3. When you contact customer support
  4. When you request a return, refund or exchange
  5. When you subscribe to marketing communications
  6. Automatically when you browse or interact with our website
  7. From Shopify and services connected to our store
  8. From payment providers
  9. From delivery and fulfilment providers
  10. From analytics, advertising or technology providers where applicable

3. HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to:

  1. Process and fulfil orders
  2. Process and verify payments
  3. Arrange delivery
  4. Send order and delivery communications
  5. Process returns, refunds and exchanges
  6. Provide customer support
  7. Maintain customer accounts
  8. Prevent and investigate fraud or misuse
  9. Protect our website and business
  10. Improve our website, services and customer experience
  11. Maintain transaction and business records
  12. Meet legal, accounting and tax obligations
  13. Resolve complaints and disputes
  14. Send marketing communications where permitted
  15. Measure website or advertising performance where permitted

4. LAWFUL BASES FOR PROCESSING

Depending on the purpose, we may process personal information because:

  1. Contract – processing is necessary to enter into or perform a contract with you, including processing your order and arranging delivery.
  2. Legal obligation – processing is necessary to comply with applicable legal, tax, accounting or regulatory obligations.
  3. Legitimate interests – processing is reasonably necessary for our legitimate business interests and those interests are not overridden by your rights and freedoms.
  4. Consent – you have provided consent for a particular activity, such as certain marketing or cookie-related processing.

Where we rely on consent, you may withdraw it at any time.

5. PAYMENTS

Payments may be processed through Shopify or other third-party payment providers.

These providers may collect payment information directly from you and process it according to their own privacy policies and legal obligations.

We do not necessarily receive or retain your complete payment-card details.

6. SHOPIFY

Our online store is powered by Shopify.

Shopify may process personal information to provide ecommerce hosting, checkout, payment, fraud-prevention, security and related services.

7. SHARING YOUR PERSONAL INFORMATION

Where reasonably necessary, we may share personal information with:

  1. Shopify
  2. Payment processors
  3. Delivery and courier companies
  4. Fulfilment and logistics providers
  5. IT and hosting providers
  6. Analytics providers
  7. Customer-support providers
  8. Advertising and marketing providers where permitted
  9. Professional advisers
  10. Government authorities, regulators, courts or law-enforcement bodies where legally required

8. MARKETING COMMUNICATIONS

Where permitted by law, we may send marketing communications about Zelvanoq products, offers or services.

You can unsubscribe at any time using the unsubscribe option included in our marketing emails or by contacting support@zelvanoq.com.

Even if you unsubscribe from marketing, we may still send transactional communications relating to your orders, deliveries, returns, refunds or customer service enquiries.

9. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies and similar technologies for:

  1. Website operation
  2. Shopping basket functionality
  3. Checkout
  4. Security and fraud prevention
  5. Remembering preferences
  6. Analytics
  7. Marketing and advertising where permitted

Where consent is legally required, relevant non-essential technologies will only be used after appropriate consent has been obtained.

Further information is available in our Cookie Policy.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

We may retain certain information for longer where necessary to comply with legal, accounting or tax obligations, maintain transaction records, prevent fraud, resolve disputes or establish, exercise or defend legal claims.

11. INTERNATIONAL DATA TRANSFERS

Some service providers may process personal information outside the United Kingdom.

Where required, appropriate legal safeguards or recognised transfer mechanisms will be used.

12. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and applicable law, you may have the right to:

  1. Request access to your personal information
  2. Request correction of inaccurate information
  3. Request deletion of certain information
  4. Request restriction of certain processing
  5. Object to certain processing
  6. Request data portability
  7. Withdraw consent where processing relies on consent
  8. Object to direct marketing

To exercise your rights, contact support@zelvanoq.com.

We may need to verify your identity before completing a request.

13. CHILDREN'S PRIVACY

Our website is intended for general retail customers and is not specifically directed at children.

We do not knowingly collect personal information from children where doing so would be unlawful.

14. SECURITY

We use reasonable organisational and technical measures designed to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

15. THIRD-PARTY WEBSITES

Our website may contain links to websites operated by third parties.

We are not responsible for the privacy practices, security or content of third-party websites.

16. COMPLAINTS

If you have concerns about how we handle your personal information, please contact us first at support@zelvanoq.com.

You may also have the right to complain to the Information Commissioner's Office (ICO).

17. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our services, business practices or legal requirements.

The latest version will be published on this page.

18. CONTACT US

Zelvanoq
Operated by Sardar Farzan Nadeem

38 Pelsall Road
Walsall
WS8 7JE
United Kingdom

Email: support@zelvanoq.com
Phone: +44 7383 380282
Website: zelvanoq.com