Shipping policy

Last updated: 5 September 2026

Thank you for shopping with Zelvanoq.

This Shipping Policy explains how orders placed through zelvanoq.com are confirmed, processed and delivered within the United Kingdom.

1. ORDER CONFIRMATION

After placing an order, you will normally receive an order confirmation by email.

The confirmation may include:

  1. Your order number
  2. Products ordered
  3. Order value
  4. Delivery address
  5. Other relevant order information

Please review your confirmation carefully.

If you notice an error in your order or delivery address, contact support@zelvanoq.com as soon as possible.

We will try to correct information before dispatch, although changes may not be possible once fulfilment has begun.

2. ORDER PROCESSING

Orders are generally processed within 1–2 business days.

Business days normally exclude weekends and UK public holidays.

During busy periods, promotional events, seasonal demand or public holidays, processing may occasionally take slightly longer.

3. SHIPPING AREA

Zelvanoq currently delivers to addresses within the United Kingdom only.

International shipping is not currently offered under this policy.

4. ESTIMATED DELIVERY TIME

Estimated delivery is 3–5 business days after dispatch.

This delivery estimate is separate from our 1–2 business day processing period.

Delivery estimates are not guaranteed unless a specific guaranteed delivery date has expressly been agreed.

5. SHIPPING COST

Our standard delivery charges are:

  1. Orders up to £45: £4.99
  2. Orders over £45: Free standard shipping

The applicable delivery charge will be displayed before you complete checkout.

6. FREE STANDARD SHIPPING

Free standard shipping is available on qualifying orders with a merchandise value over £45.

An order with a value of exactly £45 is subject to the standard £4.99 delivery charge.

If an order is changed before dispatch and its qualifying value falls to £45 or below, the standard delivery charge may apply.

7. TRACKING

Where tracking is available, tracking information will normally be sent after your order has been dispatched.

Tracking details may take some time to become active after the parcel has been handed to the carrier.

If you experience difficulty tracking your order, contact support@zelvanoq.com.

8. DELIVERY RESPONSIBILITY

Zelvanoq remains responsible for goods until they are delivered to you or another person you have identified to receive them, subject to applicable law.

Different rules may apply if you independently arrange a carrier that was not offered by us.

9. INCORRECT DELIVERY INFORMATION

Customers are responsible for providing complete and accurate delivery information.

If you notice an error before dispatch, contact us as soon as possible.

We will try to update the information before shipment, although changes cannot be guaranteed after processing has begun.

If a parcel is returned because an incorrect or incomplete address was supplied by the customer, reasonable additional delivery charges may apply if you ask us to resend it.

10. FAILED DELIVERY

If a delivery attempt is unsuccessful, the carrier may provide instructions for:

  1. Redelivery
  2. Collection from an appropriate location
  3. Delivery to a safe place
  4. Another available delivery arrangement

Please follow the carrier's instructions where appropriate.

11. PACKAGES MARKED AS DELIVERED

If tracking shows that your parcel has been delivered but you cannot locate it, please check:

  1. Around your property
  2. With household members
  3. With neighbours where appropriate
  4. Any designated safe place
  5. Carrier delivery photographs or notices

If you still cannot locate the parcel, contact support@zelvanoq.com.

12. LOST PARCELS

If a parcel appears to have been lost before delivery, contact us.

We may investigate the shipment with the delivery carrier and provide an appropriate solution where required.

13. DAMAGED, FAULTY OR INCORRECT DELIVERIES

If your order arrives damaged, faulty, incorrect or not as described, contact us as soon as reasonably possible.

Please provide:

  1. Your order number
  2. The affected product
  3. A description of the problem
  4. Photographs or videos where helpful

We will provide an appropriate remedy in accordance with applicable consumer rights.

14. DELIVERY DELAYS

Delivery may occasionally be affected by:

  1. Carrier disruption
  2. Severe weather
  3. Transport problems
  4. UK public holidays
  5. Seasonal demand
  6. Industrial action
  7. Other circumstances outside our reasonable control

Where appropriate, we will take reasonable steps to assist with delayed orders.

Your statutory rights relating to delayed delivery remain unaffected.

15. CANCELLATION BEFORE DISPATCH

You may request cancellation before your order is dispatched.

Contact support@zelvanoq.com as soon as possible and include your order number.

If your order has already been dispatched, you may still have cancellation and return rights under our Cancellation Policy and Refund & Returns Policy.

16. INTERNATIONAL SHIPPING

Zelvanoq currently ships within the United Kingdom only.

If international delivery becomes available in the future, applicable destinations, delivery estimates, shipping charges and customs information will be provided separately.

17. CONTACT US

Zelvanoq
Operated by Sardar Farzan Nadeem

38 Pelsall Road
Walsall
WS8 7JE
United Kingdom

Email: support@zelvanoq.com
Phone: +44 7383 380282
Website: zelvanoq.com